Admin Panel

Dashboard

Overview of your system

Total Teams

Total Users

Total Tickets

Teams Overview

View All

Broadcast Message

Send a message visible to team members in the main app

Recent Activity

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User Management

Manage system users and permissions

Reset User Password

Send a password reset email to a user

Ping a User

Send an immediate real-time notification

All Users

Manage user accounts and permissions

Total: 0 users

User	Email	Team	Role	Status	Actions

Team Management

Create and manage teams, assign leaders and members

All Teams

Total: 0 teams

Team	Leader	Members	Status	Actions

Ticket Management

Browse, search, filter and manage tickets

Search subject

Username

Status

Priority

Tag

Ticket Form Settings

Customize the ticket creation bar per team

Team:

Shift Requirement

Control whether users must be on shift to create tickets

Require shift to create tickets

System Suggest (Next Up)

Show the "System Suggest" badge to all team members, not just admins

Show to all team members

Form Fields

Toggle visibility of each field. Rename Subject label if needed.

Ticket Sources

Enable/disable sources, rename labels, or add new ones

Ticket Tags

Enable/disable tags, rename them, or add new ones

Analytics & Reports

Generate reports and analyze performance

User Activity Log

Generate or export detailed point history for a user

Team Member

Start Date

End Date

Weekly Score History

Review or export a user's total weekly scores

Team Member

Start Date

End Date

KPI Analysis & Recommendations

Analyze team performance and get fair KPI recommendations based on weekly averages and trends

Analysis Start Date

Analysis End Date

Organizations

Manage organizations, plans, and limits

All Organizations

Total: 0 organizations

Organization	Plan	Teams	Users	Status	Actions

Dashboard

Your Organization

Teams Overview

Broadcast Message

Recent Activity

User Activity Log

User Management

Reset User Password

Ping a User

All Users

Team Management

All Teams

Ticket Management

Bulk Delete by Period

📚 Training Management

Assign Training Session

Active Training Assignments

Ticket Form Settings

Shift Requirement

System Suggest (Next Up)

Form Fields

Ticket Sources

Ticket Tags

Analytics & Reports

User Activity Log

Weekly Score History

KPI Analysis & Recommendations

Attendance Management

Attendance Report

Organizations

All Organizations

Audit Log

Export User Data

Admin Actions

Dashboard

Your Organization

Teams Overview

Broadcast Message

Recent Activity

User Activity Log

User Management

Reset User Password

Ping a User

All Users

Team Management

All Teams

Ticket Management

Bulk Delete by Period

📚 Training Management

Assign Training Session

Active Training Assignments

Ticket Form Settings

Shift Requirement

System Suggest (Next Up)

Form Fields

Ticket Sources

Ticket Tags

Analytics & Reports

User Activity Log

Weekly Score History

KPI Analysis & Recommendations

Attendance Management

Attendance Report

Organizations

All Organizations

Audit Log

Export User Data

Admin Actions

Create Organization

Edit Organization

Create New User

Edit User

Block User

Delete User

Assign Training Session

Edit Assignment

Create New Team

Edit Team

Members —