Admin Panel - Bpal Ticketing System

Dashboard

Overview of your system.

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Total Teams

0

Total Users

0

Total Tickets

0

Overview

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People & access

User Management

Manage user accounts, roles, teams, and account safety.

Visible users 0

Active 0

Blocked 0

Deleted 0

Elevated access 0

Users

Review access, update roles, and handle blocked or deleted accounts.

Showing 0 users

User	Access	Team	Status	Last login	Created	Actions

Team Management

Create and manage teams, assign leaders and members.

All Teams

Total: 0 teams

Team	Company	Leader	Members	Status	Created	Modules	Actions

Ticket Management

Browse, search, filter and manage tickets.

Search subject

Username

Status

Priority

Tag

Training Management

Assign and manage user training sessions.

Assign Training Session

Schedule training for users across teams.

Active Training Assignments

All scheduled and in-progress training sessions.

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Settings

Manage team settings, integrations, and feature access exceptions.

Team configuration

Load a team to edit its settings

Use this workspace for Email Inbox, ticket sources, tags, fields, and per-team permissions.

Team:

Email Inbox

Beta

Auto-import emails as tickets. Replies go via the team's mailbox. Old emails are NOT imported when the inbox is first enabled.

Mailbox

Address and method

Mailbox address

Method: IMAP (username + password) · IMAP · Microsoft · Google

Provider config

IMAP connection

IMAP server

Port

Use TLS (recommended for port 993)

Password or app password

Polling

Import behavior

Poll every

Notify on reopen

Max attachments per email

Use 0 to save no inbound attachments.

Max size per attachment

Replies

Sender identity

Reply sender

Allow aliases

The mailbox address stays the connected support mailbox; this controls the display name on ticket email replies.

Analytics & Reports

Generate reports and analyze performance.

KPI Analysis & Recommendations

Analyze team performance and get fair KPI recommendations based on weekly averages and trends

Analysis Start Date

Analysis End Date

Attendance Management

Monitor and generate attendance reports.

Attendance Report

Generate a shift report for a user over a specific period.

Team Member

Start Date

End Date

Organizations

Manage organizations, plans, and limits.

All Organizations

Total: 0 organizations

Organization	Plan	Teams	Users	Status	Actions

Reports / Insights

Organization, team, ticket, training, attendance, and usage summaries.

Organization

Team

From

To

Open this page to load reports.

Billing

Plan, limits, and usage overview.

Open this page to load billing usage.

Audit Log

View admin actions and export user data.

Export User Data

Export all data for a user (GDPR compliance). Includes profile, tickets, attendance, points, and badges.

Admin Actions

Search and filter actions taken by administrators.

Dashboard

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Your Organization